Terms and Conditions for ALL orders:
1. General Terms:
- By placing an order with Kavallini, you agree to the following terms and conditions.
- These terms apply to all orders, including but not limited to baked goods, pastries, desserts, gourmet gifts, favors, apparel, packaging, training, courses, consultations and any other products or services made available on our website www.kavallinidesserts.com
2. Order Placement:
- When placing an order, ensure that all information provided, including delivery address, contact details, and product specifications, are accurate and complete.
- Once an order is submitted, it cannot be modified or canceled.
3. No Return Policy:
- Due to the nature of our custom and non-custom products, we do not accept returns or exchanges.
- If you have any concerns or issues with your order, please contact our customer support team within 24 hours of delivery.
4. No Refund Policy:
- All sales are final, and refunds will not be provided.
- Exceptions may be made in case of an error on our part, such as wrong product delivery or product damage during transit.
- In such cases, please contact our customer support team within 24 hours of delivery with supporting evidence (e.g., photographs).
5. Product Availability and Substitutions:
- While we strive to ensure product availability, certain items may be subject to stock limitations.
- In the event that an ordered product is unavailable, we reserve the right to substitute it with a similar item of equal or higher value without prior notice.
6. Delivery:
- We will make every effort to deliver orders within the specified time frame.
- However, we cannot guarantee delivery times, especially during unforeseen circumstances or events beyond our control (e.g., traffic, inclement weather conditions, etc.).
- In case of late delivery, we will not be liable for any resulting damages or inconvenience.
7. Allergies and Dietary Requirements:
- It is the customer's responsibility to inform us of any allergies or dietary requirements while placing an order.
- We strive to provide accurate allergen information, but cross-contamination may occur in our bakery facility.
- We do not assume any liability for allergic reactions or health issues arising from consumption of our products.
8. Intellectual Property:
- All content, including but not limited to logos, images, text, and designs, on our website and social media platforms, are protected by intellectual property rights.
- You are prohibited from using, reproducing, or distributing our content without prior written consent.
9. Governing Law and Dispute Resolution:
- These terms and conditions shall be governed by and construed in accordance with the laws of the state of Florida .
- Any disputes arising from or in connection with these terms shall be resolved through amicable negotiations. If not resolved, the dispute shall be submitted to the exclusive jurisdiction of the courts of Florida.
- By placing an order with Kavallini, you acknowledge that you have read, understood, and agreed to these terms and conditions.